Legal Notice - A1 Taxis

2. Licensing & Regulatory Compliance

A1 Taxis operates under a valid Private Hire Operator Licence issued by the appropriate Local Authority Licensing Authority.

All drivers and vehicles used to fulfil bookings must:

• Hold valid private hire licences
• Be insured for private hire use
• Comply with local authority vehicle standards
• Meet safeguarding, conduct, and suitability requirements

We are subject to regulatory oversight, inspections, and enforcement action by the licensing authority where applicable, ensuring compliance with public safety and transport regulations.

3. Industry Memberships & Professional Affiliations

Where applicable, A1 Taxis may be a member of or affiliated with recognised industry bodies, trade associations, or professional organisations related to private hire transport.

Such memberships, where held, are intended to support:

• Industry best practices
• Professional standards
• Ongoing compliance and service improvement

Membership does not replace statutory licensing requirements and does not imply endorsement by any regulatory authority.

4. Online Dispute Resolution (ODR)

In accordance with UK consumer regulations, customers are encouraged to raise any complaints or disputes directly with A1 Taxis in the first instance, so we can attempt to resolve matters promptly and fairly.

Where applicable and required by law, customers may also have the right to access alternative dispute resolution (ADR) or online dispute resolution (ODR) mechanisms.

Details of applicable ODR platforms will be provided upon request where relevant.

5. Zero Tolerance Policy (Drugs & Alcohol)

A1 Taxis operates a strict zero-tolerance policy regarding drugs and alcohol.

This policy applies to:

• Drivers
• Passengers

We reserve the right to:

• Refuse service
• Terminate a journey
• Cancel a booking

Where a driver or passenger is suspected to be under the influence of drugs or alcohol, or where behaviour presents a safety risk.

This policy exists to protect passengers, drivers, and the wider public.

6. Non-Discrimination & Equal Treatment Commitment

A1 Taxis is committed to providing services in a fair, respectful, and non-discriminatory manner.

We do not tolerate discrimination on the grounds of:

• Age
• Disability
• Gender or gender identity
• Race, ethnicity, or nationality
• Religion or belief
• Sexual orientation

Behaviour Standards

All passengers and drivers are expected to behave respectfully and lawfully at all times. Harassment, abusive behaviour, or discriminatory conduct will not be tolerated and may result in refusal or termination of service.

7. Disclaimer of Liability & Accuracy of Information

While A1 Taxis makes reasonable efforts to ensure that information published on its website is accurate and up to date, we do not guarantee that all content will always be free from errors or omissions.

To the fullest extent permitted by law:

• We accept no liability for reliance on website information
• We are not responsible for temporary website unavailability
• Information does not constitute legal or professional advice

Nothing in this notice limits liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

8. Legal & Compliance Contact

For legal, regulatory, data protection, or compliance-related enquiries, please contact A1 Taxis using the official contact details provided above.

We aim to respond to all legitimate legal and compliance enquiries promptly and professionally.